Last updated: July 2026
At Orevia Diamonds, we want you to love your jewellery. If something isn’t right, we’re here to help.
1. Return Window
You have 7 days from the date of delivery to request a return or exchange. To be eligible, items must be:
- Unworn, unused, and in the same condition you received them
- In their original packaging, including the signature Orevia gift box
- Accompanied by the original receipt or proof of purchase
2. Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned:
- Custom or personalized pieces (engraved items, made-to-order designs)
- Earrings, for hygiene reasons (unless faulty)
- Items marked as final sale
- Gift cards
3. How to Start a Return
To initiate a return:
- Contact us at [your email] within 7 days of delivery, including your order number and reason for return
- We’ll send you return instructions and a return shipping address
- Pack the item securely in its original packaging
- Ship the item back to us using a trackable shipping method
We recommend insuring high-value items during return shipping, as Orevia Diamonds is not responsible for items lost or damaged in transit back to us.
4. Inspection and Approval
Once we receive your return, we’ll inspect the item within [X business days]. We’ll notify you by email whether your return has been approved.
5. Refunds
If approved, your refund will be processed to your original payment method within [X business days]. Please note:
- Original shipping charges are non-refundable
- Return shipping costs are the customer’s responsibility, unless the item arrived damaged or defective
- Depending on your bank or card provider, it may take additional time for the refund to appear in your account
6. Exchanges
If you’d like a different size, style, or design, please contact us to arrange an exchange. Exchanges are subject to product availability.
7. Damaged or Defective Items
If your jewellery arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or full refund, including shipping costs, at no expense to you.
8. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- Check your bank account again
- Contact your credit card company, as processing times vary
- If you’ve done this and still haven’t received your refund, contact us at [your email]
9. Ring Sizing and Alterations
[If applicable: Ring resizing requests must be made within X days of delivery. A one-time complimentary resize may be offered depending on the design — otherwise a resizing fee applies.]
10. Contact Us
For any questions about returns or refunds, reach out to:
Orevia Diamonds
[Business email]
[Phone number]
